At Viewer eAlbum, we are committed to providing you with the best digital album viewing experience. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
Important Note: Album viewing is free on Viewer eAlbum. Payments are only required for extending album validity beyond the initial period.
ALBUM VALIDITY EXTENSION PAYMENTS
Users can extend the validity of their albums by making a payment through our secure payment gateway. The following terms apply:
Album validity extension is a paid service
Once payment is successfully processed, the album validity is immediately extended
The extended validity period depends on the payment plan selected
NO REFUNDS FOR SUCCESSFUL EXTENSIONS
Once an album validity has been successfully extended, no refunds will be issued.
This policy applies because:
The service (extended validity) is immediately delivered upon successful payment
The album becomes accessible for the extended period immediately
The digital nature of the service means it cannot be "returned"
AUTOMATIC REFUNDS FOR FAILED/CANCELLED PAYMENTS
If a payment for album validity extension fails or is cancelled:
Automatic Refund: The full amount is automatically refunded to your original payment method
No Service Delivered: No album validity is extended until payment is successful
Refund Timeline: Refunds are typically processed within 5-7 business days, depending on your bank
Notification: You will receive a notification about the payment failure and refund
PAYMENT FAILURE SCENARIOS
Payments may fail due to various reasons:
Insufficient funds
Incorrect payment details
Network connectivity issues
Bank server downtime
Payment gateway errors
User cancellation during payment process
In all failure scenarios, the amount is automatically refunded.
EXTENSION PLANS AND PRICING
We offer various extension plans with different validity periods:
Each plan has a specific validity period
Prices are clearly displayed before payment
You must review and confirm the plan details before payment
No refunds after successful extension regardless of usage
TECHNICAL ISSUES
If you experience technical issues:
If payment is deducted but validity is not extended within 30 minutes, contact support
Our team will verify the transaction and resolve the issue
If the error is from our side, we will extend the validity or refund if preferred
If the error is from the payment gateway, we will assist in resolving it
DISPUTES AND CHARGEBACKS
If you initiate a chargeback or dispute with your bank:
We will provide all transaction details to the bank
Since the service is delivered immediately upon successful payment, chargebacks are not valid
Frivolous chargebacks may result in account suspension
CONTACT FOR SUPPORT
If you have any questions about our services or need assistance:
Email us at: ealbum@codnix.com
Our support team will respond within 24-48 hours
All support services are provided free of charge
CHANGES TO THIS REFUND POLICY
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
Since our service is free, the fundamental aspect of this policy (no refunds needed) will remain unchanged.
QUESTIONS
If you have any questions about this Refund Policy, please contact us at:
Email: ealbum@codnix.com
This Refund Policy was last updated on January 13, 2026.